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Understand the Rules Before You Play

These legal terms set out what you agree to when you open an account and use Topx2. Availability depends on your local law and eligible regions — if you're in Bangladesh and wondering whether this applies to you, read this section carefully before depositing…

Account EligibilityWallet Use PolicyJurisdiction NoticePayment ConditionsAccount Rights
Topx2 Understand the Rules Before You Play
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security at Topx2 runs on a few concrete layers. Passwords are stored as salted hashes — we cannot read your password, only verify it. Every login triggers a session token that expires when you log out or after a period of inactivity. If you use bKash or Nagad to fund your account, your wallet number is masked in our system after the initial verification and is never displayed in full on any receipt or dashboard screen. For data retention, we keep transaction records for as long as required by our operating obligations; you can request a copy of your personal data by contacting support with your account ID.

Session Security

Each login creates a unique session token. Logging out invalidates it immediately. We recommend logging out after every session on shared devices.

Data Retention

Transaction and account data is retained in line with our operating obligations. You may request a copy or deletion by contacting support with your account ID.

Cookie Policy

Session and preference cookies are set by default. Third-party advertising cookies are not set without your explicit consent via the cookie banner on first visit.

Wallet Data Masking

Your bKash, Nagad, or Rocket number is masked after first verification. Full wallet numbers are never stored in plain text or shown on your dashboard.

LEGAL CONTACT PATHS

Reach Us on a Policy Question

If something in these terms is unclear, or if you believe your account was actioned incorrectly, contact us through one of the channels below. Our support team can escalate account and payment disputes to the relevant policy team. Response times vary, but legal and payment queries are flagged as high-priority in our queue.

Team online

Live Chat

Open the chat widget from any page inside your logged-in account. Mention 'legal query' in your first message so the agent routes it correctly.

Email Support

Send a detailed message to our support address with your account ID, the relevant transaction reference, and a description of the issue. Attach screenshots where possible.

Account Help Centre

The Help Centre covers common policy questions including withdrawal holds, account verification steps, and wallet linking. Check there before raising a ticket.

Common Legal Questions From Our Account Holders

These are the questions we get most often about legal terms, account rights, and data. If your question is not here, contact support directly.

Availability depends on your local law and eligible regions. You are responsible for confirming whether online gaming is permitted in your jurisdiction before opening an account.

Contact support via email with your account ID and a written data request. We will confirm receipt and process it in line with our policy timeframe.

Yes. Submit a deletion request through email support. Your account will be closed and data removed subject to any retention obligations we are required to meet.

Gather your bKash transaction reference and contact support within 48 hours. We match it against our payment log and, if confirmed, credit your account manually.

We may update terms and will notify account holders via email or an in-account message. Continued use after the effective date counts as your acceptance of the changes.

Raise the issue through live chat or email support and ask for a policy review. Include your account ID and any relevant transaction or communication references.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.