Reference

Understand Your Agreement with Topx2

These terms set out what you agree to when you open an account and use our platform — covering deposits via bKash, Nagad, and Rocket, game access, and your rights as an account holder.

Account EligibilityWallet & Payment RulesGame Access TermsAccount Suspension PolicyJurisdiction Conditions
Topx2 Understand Your Agreement with Topx2
HOW WE OPERATE

How Topx2 Handles Your Account and Data

We keep your account data secure using SSL encryption across all connections. Your payment details — whether you use bKash, Nagad, or Rocket — are never stored on our servers after a transaction completes. Here is how we manage the key areas these terms cover.

Account Security

Every account is protected by password hashing and optional two-factor verification via your mobile number. We flag unusual login attempts and may lock your account pending your confirmation.

Data Retention

We retain transaction records for the period required by applicable law in your region. You can request a summary of your account data by contacting support with your account ID.

Wallet Verification

Before your first withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches the name on your Topx2 account. This step protects you from unauthorised withdrawals.

Terms Change Notice

When we update these terms, we send a notification to your registered account before the changes take effect. Continuing to use the platform after that date means you accept the revised terms.

CONTACT PATHS

Reach Us About Your Terms Query

Have a question about what these terms mean for your account? Our support team handles terms-related queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, live chat gets you the fastest response.

Live Chat Open the chat widget from any page on Topx2. For terms and account queries, live chat connects you directly to a support agent who can walk through your specific situation.
Email Support Send detailed terms or account questions to our support email. We aim to respond within one business day. Include your registered account ID so we can pull up your record quickly.
Help Centre Our help centre has a dedicated section for account terms, wallet rules, and eligibility conditions. Check there first — most common questions about bKash and Nagad payment terms are answered in full.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet rules to account closures.

You must be of legal age in your jurisdiction and in a region where our platform is permitted. Eligibility depends on your local law — check your regional regulations before registering.

No. Your deposit wallet must be registered in your own name. Using a third-party bKash, Nagad, or Rocket account is a breach of our terms and may result in account suspension.

Contact our support team via live chat or email with your account ID. We will process the closure after confirming your identity and settling any pending withdrawals to your registered wallet.

Raise the dispute within seven days of the transaction date through live chat or email. Include the transaction reference and the wallet number involved so we can investigate promptly.

Yes. We send a notification to your registered account before any material change takes effect. You can review the updated terms in full before deciding whether to continue using the platform.

These terms are governed by the laws applicable to your region. Access to Topx2 is only available where permitted by local law, and it is your responsibility to confirm this before using the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.