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How Topx2 Handles Your Personal Information

Your account details, payment records, and session data are handled with care at Topx2. This policy explains what we collect, why we collect it, and how you can request changes — access depends on your local law and eligible regions.

Account Data ProtectionPayment Privacy: bKash, Nagad, RocketYour Right to Request ChangesCookie & Session Transparency
Topx2 How Topx2 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We keep your data only as long as it serves a clear purpose — account security, payment verification, or legal compliance. Here is how each area works in practice.

Encryption in Transit

Every page on Topx2 runs over SSL. Your login credentials, account details, and payment confirmations are encrypted end-to-end before they leave your device.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account data is kept while your account is active and for a defined period after closure, as required by applicable regulations. Payment records tied to bKash, Nagad, or Rocket are retained for dispute resolution only.

Access and Correction

You can request a copy of your personal data or ask us to correct inaccurate details. Submit your request via live chat or email and we will respond within the timeframe required by applicable local law.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to correct account information, or need to request deletion, our support team handles privacy queries directly. Reach out through any of the channels below and we will respond to your request.

Live Chat Start a chat from your account dashboard. Our team handles data and privacy queries alongside general account support during operating hours.
Email Support Send your privacy request to our support address. Include your registered account details so we can locate your data record quickly.
Help Centre Our help centre has step-by-step guidance on submitting a data access or deletion request, including what to include in your message.

Common Questions About Your Privacy at Topx2

These are the questions we hear most often about data, cookies, and account privacy. If yours is not here, contact our support team directly.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log device and session data to protect your account from unauthorised access.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete transactions, and with compliance partners where local law requires it.

Your data is held while your account is active. After closure, we retain records for the period required by applicable regulations, then delete them. Payment logs are kept only for dispute resolution purposes.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide a copy within the timeframe required under applicable local law.

Send a deletion request through live chat or email. We will process it in line with our retention obligations — some data may need to be kept for a defined period before full deletion is possible.

We use session cookies for login and analytics cookies to improve the lobby experience. You can adjust or block cookies through your browser settings; note that disabling session cookies may affect account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.